It might seem like a taboo thing to do when you decide to fire a client. But sometimes when a client pulls you down instead of leading you ahead to more profit, it’s time you need to end the association.
5 Ways to Ensure That You Never Lose Client
- Get the work done earlier than your client expects
-Listen to the client’s needs
-Always be available when your client wants to talk
-Accept criticism gracefully
Here are 5 signs it’s time to fire your client:
1. Late Payments
Trying to get your clients to make a payment is a time consuming job, not to mention demoralizing too. Making late payments is one of the most dissatisfying aspects of dealing with a client. And there are certain clients with whom this is always the case.
Not only does it fall into a fixed pattern (which is less likely to change in the future), but it also reflects the attitude and working style of a company.
2. Asking for Reduced Fee or Trying to Get Work done for Free
There are clients who repeatedly ask for a reduced fee. This may be because you gave them a dropped fee or a large concession at some point of time because they pushed for it.
But unless you’re getting something in return for a reduced fee such as a bigger order or free advertising, there is absolutely no need to give in to the pressure.
Added to this are clients who time and again try to get you to do their work for free. Your company is better off without clients who waste your time and basically don’t think you’re worth the price you charge.
3. You Simply Don’t See Eye To Eye
A healthy client relationship should be based on mutual respect. When a client is insulting or rude, not only does it go against this basic premise of mutual respect, but it can also affects your employees negatively.
Here, rudeness can mean anything from humiliating or speaking in a derogatory manner to making sexual advances towards your employees who deal with the client.
This can seriously bring down the productivity and spirit of your employees and you may find yourself no longer enjoying working together.
Moreover, when you have other clients who do respect you and your company, it is worth giving a serious thought to firing the client who is inconsiderate and impolite.
4. Doing Something Unlawful or Unethical
Several clients pressurize the company to do something illegal or unethical. Doing something illegal is certainly not uncommon in the working world, but think about it, even if both parties get away with it, you are giving your client the impression that you can cheat for them, which means you might just as easily cheat against them.
Similarly, a client may ask you to give them inside information about a rival company. If you do go ahead with it, they might wonder if you would divulge details about them to their competitors.
The trust you share with your client may be lost. You need to ask yourself if all this is worth continuing working with the client.
5. Small Accounts and Companies Shaped to Prevent Success
There are certain clients that are simply not worth your time and effort, like very small accounts. It is, of course, possible that a small order may turn into a big account, but it is quite unlikely.
Then there are organizations which seem almost like they are structured to be unsuccessful, either because their policies or the channels of communication are problematic. You need to be able to recognize such companies and think for yourself whether they bring you more profit or losses.
It goes without saying that one must try and take steps to improve the situation before firing client, but sometimes ending your business association with a certain client is the best option you can go in for.